Returns and Refunds

WHAT IS THE “RIGHT OF WITHDRAWAL”?

Purchases made on 158 Studio Srl are subject to the provisions of Legislative Decree 2016/2005 (Consumer Code), regarding distance contracts, in cases where the delivery of the goods takes place at the home or other place indicated by the purchaser or in the case of purchases completed outside the commercial premises.
The importance of the aforementioned legislation is substantiated in the provision for the purchaser of the "Right of withdrawal".
In terms of law, the consumer can exercise the right to withdraw from the contract within 14 days of receipt of the goods, returning the goods subject to withdrawal to the seller, who will be required to reimburse the price of the returned goods. It should be noted that in the case of prize operations (the so-called promotions), in which the purchase of an asset is combined with another asset that is sold at a negligible price or even given as a gift, the right of withdrawal will be legitimately exercised with the return of both goods purchased, given the constraint of the accessory nature of the good in promotion with respect to the first.

CAN YOU EXERCISE THE "RIGHT OF WITHDRAWAL"?

The legislation provides that the right of withdrawal can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity. The right of withdrawal, therefore, cannot be exercised by legal persons and natural persons acting for purposes related to a commercial activity. Purchases made by resellers or by persons who in any capacity purchase for resale to third parties are also excluded from the right of withdrawal.

WHAT DOES THE "RIGHT OF WITHDRAWAL" EXCLUDE?

The "Right of withdrawal" excludes all purchases whose delivery is completed within a point of sale.
The right of withdrawal applies to purchased goods and therefore excludes delivery costs to the recipient which constitute a service of which the latter has used.

HOW IS THE "RIGHT OF WITHDRAWAL" EXERCISED?

To exercise the "Right of withdrawal", you must have the following the original invoice or order number

A communication must be sent to 158 Studio Srl at the address nicolettapassarelli@158studio.com, containing the declaration of wanting to exercise the "Right of withdrawal", indicating all the data above, i.e. your order number, invoice number, e-mail address and which products must be subject to withdrawal by identifying them with the article code, as well as the bank details that will allow a 158 Sstudy Srl to make the transfer in your favor for the refund. If the payment for the goods was made online through the PayPal or GestPay circuits, the refund will be made through the same payment circuit used.

 

HOW TO CARRY OUT THE RETURN SHIPMENT

After activating the withdrawal procedure and receiving the authorization from Customer Assistance, it is necessary to insert the products in their original packaging and insert everything in a special package, in such a way as to protect the original packaging of the products from any damage, written or alteration. 158 Sstudy Srl reserves the right to refuse the goods received in the event of non-compliance with the procedure indicated above.

At this point it will be possible sfeetre the package, with the courier you wanta, at the address:

158studio
Via San Francesco, 21
80067 – Sorrento (NA)

HOW LONG IS THE REFUND DONE FOR THE RETURN?

The refund for the return is made as soon as the integrity of the returned goods is verified and in any case within 14 days of receipt of the same. 158 Sstudy Srl will proceed to credit the Customer with the amount corresponding to the value of the goods resulting from the order confirmation. In the aforementioned credit, the price paid for the purchase net of initial shipping costs.

WARNINGS

158 Sstudy Srl reserves the right not to accept shipments of products which:

- do not contain original packaging, accessories and manuals
- have been carried out without having activated the request for intervention to the Assistance Office of 158 Sstudy Srl and received the necessary authorization
- have been made without following the sending methods indicated by the Assistance Office of 158 Sstudy Srl
In such cases the goods will be returned to the customer and the related transport costs will be charged to the customer.